Privacy Policy

Last updated: April 20, 2025

At Lyle & Oak ("we", "us", or "our"), we are committed to protecting your personal information and handling it in a transparent and secure manner. This Privacy Policy explains how we collect, use, share, and store your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. It also outlines your rights and how to exercise them.

1. Data Controller

Company Name: Lyle & Oak
Email: support@lyleandoak.com 
Company address: 9-41 Chase Side, N14 5BP, London, United Kingdom

2. What Personal Data We Collect

When you use our website or place an order, we may collect the following types of information:

  • Full name
  • Email address
  • Shipping and billing address
  • Order and transaction details
  • Messages or correspondence with customer service
  • Newsletter preferences (only if you opt in)
  • Technical data such as your IP address, device type, browser version, and visited pages (via cookies)

We do not store payment information. All payments are securely processed through third-party providers.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and deliver your orders
  • To communicate with you regarding your purchases or inquiries
  • To send newsletters and promotional offers, if you have consented
  • To comply with legal and accounting obligations
  • To analyse website performance and improve user experience

4. Legal Basis for Processing

We only process your personal data when we have a valid legal reason to do so:

  • To fulfil a contract (e.g., processing your order)
  • To comply with legal obligations
  • Based on your consent (e.g., marketing emails or non-essential cookies)
  • Based on our legitimate interests, such as improving services and preventing fraud

5. Sharing of Data

We may share your data with the following categories of third parties:

  • Payment providers (such as Stripe, PayPal) for secure payment processing
  • Shipping and logistics partners (such as Royal Mail, DPD) to deliver your orders
  • Marketing platforms to send newsletters (with your consent)
  • Analytics providers like Google Analytics (with anonymised data)
  • Regulatory or legal authorities when required by law

All third-party partners are contractually obligated to process your data securely and in compliance with applicable laws.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and improve our services. Cookies are small text files stored on your device to remember preferences and gather analytics.

Types of Cookies We Use

  • Essential Cookies: These enable core functions such as shopping cart and secure checkout
  • Analytics Cookies: These help us understand how visitors interact with our site
  • Marketing Cookies: These are used for personalised ads and content (only with your consent)

Managing Cookies

You can manage or disable cookies through your browser settings at any time. Please note that disabling some cookies may impact the functionality of the website.

For help managing cookies in your browser, see the following guides:

When you first visit our website, a cookie consent banner will appear. By clicking "Accept", you agree to the use of cookies. You can change your cookie settings at any time.

7. Data Storage and Security

Your data is stored securely on servers located in the United Kingdom or other locations within the European Economic Area (EEA). We implement appropriate technical and organisational measures to prevent unauthorised access, loss, misuse, or disclosure of your personal data. We retain your information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

8. Your Rights Under the UK GDPR

You have the following rights regarding your personal data:

  • The right to access the data we hold about you
  • The right to correct inaccurate or incomplete information
  • The right to request deletion of your personal data
  • The right to restrict or object to certain data processing activities
  • The right to data portability, allowing you to receive your data in a structured format
  • The right to withdraw consent at any time (this does not affect the lawfulness of processing based on consent before its withdrawal)

To exercise any of your rights, please contact us at support@lyleandoak.com We will respond to your request within 30 days.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, legal obligations, or data processing practices. The latest version will always be available on our website. We recommend reviewing it periodically to stay informed.

    Customer Service

    If you have any questions about our policies, please contact our customer service via  support@lyleandoak.com  We strive to respond to your enquiries within 24 hours.

    Contact Information

    Company Name: Lyle & Oak
    Email: support@lyleandoak.com 
    Company address: 9-41 Chase Side, N14 5BP, London, United Kingdom


    Customer Service Opening Hours

    We are available during the following hours (GMT+0):
    Monday to Friday: 9:00 - 18:00
    Saturday and Sunday: 11:00 - 15:00