Payment Policy
1. Accepted Payment Methods
At Lyle and Oak, we provide a range of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:
- Credit and debit cards: Visa, MasterCard, American Express
- Apple Pay
- Google Pay
- Shop Pay
- Bank transfers (for bulk orders – please contact us for more information)
All payments are made in Pounds Sterling (GBP).
2. Payment Processing
Payment must be made at the time of purchase.
Orders will only be processed and dispatched once full payment has been received.
If a payment is declined or fails, the order will not be confirmed.
3. Prices and Currency
All prices listed on Lyle and Oak are in Pounds Sterling (GBP).
Prices are subject to change without prior notice.
Applicable VAT and shipping costs will be calculated at checkout.
4. Secure Payment Processing
Lyle and Oak uses SSL encryption and trusted payment gateways to ensure the security of your transactions.
We do not store any credit card or payment information.
5. Refunds and Chargebacks
Refunds are handled in accordance with our Returns & Refunds Policy, in compliance with UK consumer protection laws.
Unauthorised chargebacks will be disputed. If you have any issues, please contact us first at support@lyleandoak.com
6. Fraud Prevention
Lyle and Oak reserves the right to cancel or suspend any order suspected of fraud or unauthorised activity.
Additional identity verification may be required for high-value transactions.
7. Contact Information
Store Name: Lyle and Oak (an entity of Intershopper Limited)
Address: 82 King St, Greater, Manchester, M2 4WQ, United Kingdom
Company Number: 15965111
Email: support@lyleandoak.com
Phone: +447488813826
Contact: https://lyleandoak.com/pages/contact
Customer Service Hours (GMT+0)
Monday - Friday: 9:00 - 18:00
Saturday & Sunday: 11:00 - 15:00