Payment Policy
At Lyle & Oak, we aim to make your shopping experience seamless, secure, and trustworthy. Below, you’ll find important details regarding our accepted payment methods, how we process transactions, and what to expect once your order is placed.
Accepted Payment Methods
We accept the following secure payment options:
- American Express
- Apple Pay
- Google Pay
- Mastercard
- Shop Pay
- Visa
These methods are available at checkout for your convenience.
Secure Payment Processing
Your payment security is essential to us. All transactions on our website are protected by Secure Socket Layer (SSL) encryption technology, ensuring that your personal and financial details are safely transmitted. We work with reputable payment processors and do not store your card details on our servers.
When Payment Is Taken
Your chosen payment method will be charged immediately after your order is submitted and approved. This allows us to begin preparing your order without delay.
Payment Confirmation
Once your payment has been successfully processed, you will receive an email confirming your order. This confirmation will include a summary of your purchase and verification of payment receipt. Please retain this email for your records.
Failed or Declined Payments
If your transaction is declined, please double-check your billing information and card details. If everything appears correct and the issue persists, we suggest contacting your bank or card provider. Alternatively, you can reach out to our customer support team for further assistance.
Currency Information
All transactions are processed in British Pounds (GBP). If you are purchasing from outside the UK, please note that your card provider may apply a currency conversion or international transaction fee.
Customer Service
If you have any questions about our policies, please contact our customer service via support@lyleandoak.com We strive to respond to your enquiries within 24 hours.
Contact Information
Company Name: Lyle & Oak
Email: support@lyleandoak.com
Company address: 9-41 Chase Side, N14 5BP, London, United Kingdom
Customer Service Opening Hours
We are available during the following hours (GMT+0):
Monday to Friday: 9:00 - 18:00
Saturday and Sunday: 11:00 - 15:00