Payment Policy

At Lyle & Oak, we strive to make your shopping experience as simple and secure as possible. Below, you will find details about the payment methods we accept, as well as other relevant information regarding payments.

Accepted Payment Methods

We accept the following payment methods for your convenience:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Shop Pay

Secure Transactions

Your security is our top priority. All transactions are processed securely using industry-standard encryption to protect your personal and payment information. We do not store your credit card information on our servers.

For further details on how we handle your personal data, please refer to our Privacy Policy.

Payment Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email. This email will contain the details of your purchase and confirmation that the payment has been received.

Failed or Declined Payments

If your payment is declined, please ensure that all the information provided is correct, including your billing address and card details. If the issue persists, we recommend contacting your bank or card issuer.

Currency

All transactions on our website are processed in GBP (British Pound). If you are making a purchase from outside the United Kingdom, your bank or card provider may charge a foreign transaction fee.

Payment Disputes

If you believe there is an issue with a charge, please contact us immediately at support@lyleandoak.com to resolve the matter. We will work with you to investigate and resolve any payment disputes as quickly as possible.

Customer Service

If you have any questions about our return policy, please contact our customer service via support@lyleandoak.com  We strive to respond to your enquiries within 24 hours.

Contact Information

Company Name: Lyle & Oak
Email Address: support@lyleandoak.com
Contact Form: Contact page
Physical address: 50 Stanley Street, Suite C, Level 7, World Trust Tower, Central, Hong Kong Island, Hong Kong

Customer Service Opening Hours

We are available during the following hours (GMT+0):
Monday to Friday: 9:00 - 18:00
Saturday and Sunday: 11:00 - 15:00

For more information, please visit our FAQ Page or Contact page.

You can track your order at any time via our Order Tracking Page.